<p>Opening a new column &#8220;Useful questions&#8221;. These are questions that consultant, project manager should answer to solve task to a good quality. As you know the right question has half an answer. Your comments and additions are always welcomed.</p>
<p>User Training. What is needed to accomplish user training successfully? It&#8217;s essential to develop a number of documents which will define how future training will flow in the project. These documents are:</p>
<ul>
<li>Training strategy/concept/approach. Answers on a question: «How to train?»</li>
<li>Training schedule. Answers on question: «When to train?»</li>
<li>Training plan. Answers on question: «What to train?»</li>
</ul>
<p><span id="more-1331"></span>Training strategy:</p>
<ol>
<li>How to train? In person/remotely.</li>
<li>How to control training quality? Tests/performance review?</li>
<li>How to ensure that people remember what and how to perform in system in test or live run?</li>
<li>How to provide access to training documents? Shared folders/portal/email/etc?</li>
<li>How to provide right user manual during operation in system quickly?</li>
<li>How to maintain and update user manuals during a project or support phase?</li>
<li>Who changes user manuals when system or business changes?</li>
<li>How to inform users when user manual changes?</li>
<li>How deep and detailed should training documents and user manuals be?</li>
<li>How to show methodology in user manuals?</li>
<li>What is a structure of training documents?</li>
<li>How to form training documents: by process steps, by processes, by business functions, by roles, combined?</li>
<li>How to run training in person? Who is a teacher, who assists? Is there an approach to train key users that they would train end users?</li>
<li>Who records user questions during training?</li>
<li>How are users informed of answers to their questions that were asked on training?</li>
<li>Who prepares training systems, classes, infrastructure?</li>
<li>Who and how creates users for training?</li>
<li>Who should be trained?</li>
<li>Should you track attendance on the training? What for?</li>
</ol>
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<p>Training schedule:</p>
<ol>
<li>What is quality training group?</li>
<li>What is quantity training group?</li>
<li>How to train universal soldiers that should be trained on different courses?</li>
<li>When to train?</li>
<li>Are users available for training on that schedule?</li>
<li>Won&#8217;t users forget training before that start to operate in a live system?</li>
</ol>
<p>Training plan:</p>
<ol>
<li>What&#8217;s the content of a training?</li>
<li>What ratio is for presentation, methodology, and system in a training?</li>
<li>How deep and detailed should trainer explain?</li>
<li>Should contiguous processes be explained?</li>
<li>How to build practical exercises not to interfere with each other?</li>
</ol>
<p>Where to hire a qualified trainer? <a href="http://potceluev.com" rel="noopener" target="_blank">Here is an extraordinary trainer with a huge hands-on experience</a>.</p>